ICBC Claims Agents on Strike

If you haven’t heard yet, the claims agents working for ICBC went on strike last Tuesday September 18th. We expect they will do so again.

While Essential services will be maintained, it is clear that if you needed to make an appointment with a claims agent, your odds of success were and will be very low for the days they go on strike.

So how does this affect the general public?

The rules for making a claim with ICBC will still apply, regardless of any union action taking place. The requirements are set out as follows:

1. Where an accident occurs for which benefits are provided under this Part, the insured shall;

  • Promptly give the corporation notice of the accident,
  • Not later than 30 days from the date of the accident, mail to the corporation by registered mail, or deliver to the nearest claims centre of the corporation, a written report on the accident with particulars of the circumstances in which the accident occurred and the consequences of the accident, and
  • Within 90 days from the date of the accident furnish the corporation with a proof of claim in a form authorized by the corporation.

2. The corporation is not liable to an insured who, to the prejudice of the corporation, fails to comply with this section.

This calls for diligence on your part. If you’ve already made an appointment for a day they go on strike, phone ICBC when you know, to reschedule immediately. Be sure that you meet all deadlines as they are set out. Little things like this can make a big difference for you in the long run.

Be sure to coordinate the details of your claim with your lawyer, or call us for a consultation if you haven’t done so already.

If you were affected by the ICBC strike, let us know in a tweet @lawyersvictoria. We always want to know how the community is affected by the actions of ICBC and its employees.

Thank you to Adam Basterfield, singer-songwriter, multi-instrumentalist and composer from Victoria, BC, for the use of his composition for our telephone system.
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